Last updated: 5 October 2026
This policy applies to paid continuity planning engagements with Titan Business Continuity Planning Co., Ltd. It does not apply to the free first conversation, which carries no charge and no refund.
Our service and when payment applies
We provide continuity planning consultations and guidance. Fees are agreed in writing with you before any paid work begins. The terms below apply once a fee has been agreed and a deposit or full payment has been taken.
Cancellation before work starts
If you cancel an engagement in writing before we have started any work, you are entitled to a full refund of any deposit or advance payment, minus reasonable third-party costs already incurred on your behalf (if any). We will issue the refund within 14 days of receiving your cancellation.
Work already started
Because continuity planning is delivered through our time and expertise rather than a physical product, work that has already been completed cannot be “returned”. If you cancel partway through an engagement:
- You are charged for the stages of work already completed, at the stage rates set out in your written agreement.
- Any payment you have made above the value of completed work is refunded within 14 days.
- Any work product delivered up to the cancellation point remains yours to use within your business.
Non-refundable items
The following are not refundable:
- The first conversation, which is free in any case.
- Work stages already completed and delivered to you at the time of cancellation.
- Third-party disbursements made on your behalf (for example, fees paid to a registry or a courier) that we cannot recover.
Rescheduling and no-shows
If you need to reschedule a consultation, contact us at least 24 hours in advance and we will arrange a new time at no charge. If you miss a scheduled consultation without notice, the time is charged against your engagement at the agreed rate.
Deposits
Where a deposit is taken to secure an engagement, it is held against the final fee and is not an additional charge. It is refundable under the “cancellation before work starts” terms above.
How to request a refund
To request a refund or cancellation, email us at info@titan-passage.digital or call +66-2-583-2947. Please include your name, the business name, and the engagement you are referring to. We will confirm receipt within two business days and process any refund due within 14 days.
Refund method
Refunds are returned to the original payment method where possible. If that is not possible, we will arrange an equivalent transfer to a Thai bank account in your name.
Contact
Questions about this policy are welcome at info@titan-passage.digital or +66-2-583-2947.
Note: the specific cancellation windows and stage rates referenced above are standard market-consistent defaults. The exact figures for your engagement are those set out in your written agreement, which take precedence.